Looking for a Zendesk alternative?
Zendesk is an enterprise helpdesk with ticketing, messaging, voice, a help center and AI agents. Here’s how it compares with TullyDesk Chat, an AI chat for business websites with AI replies included in every plan.
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At a glance
Based on each company’s public pricing, checked in November 2026.
| Compared | Zendesk | TullyDesk Chat |
|---|---|---|
| Free plan | No. Free trial available | Yes. 50 AI replies a month, no time limit |
| Paid plans from | $55 per agent a month (Suite Team, billed yearly). Support Team at $19 is ticketing only | $29/month (Starter), flat price |
| How pricing works | Per agent, plus a charge per automated AI resolution | Flat monthly plans. AI replies are included |
| AI agent | 5 automated resolutions per agent a month on Suite Team, then about $1.50 to $2.00 each | Included in every plan (50 to 20,000 AI replies a month) |
| Team seats | Each agent needs a paid seat | Starter: 2 · Pro: 5 · Business: 15 |
Prices in US dollars, before taxes. Plans and prices change often: please check zendesk.com for Zendesk’s current pricing. Zendesk is a trademark of its owner. TullyDesk Chat is not affiliated with Zendesk.
Where Zendesk shines
- A complete enterprise helpdesk with ticketing, voice and a help center.
- Advanced routing, SLAs and reporting for large teams.
- A big marketplace of apps and add-ons.
Zendesk may suit you better if you need a full ticketing helpdesk with phone support, SLAs and a large team of agents.
Why teams choose TullyDesk Chat
Made for website chat
TullyDesk Chat focuses on answering website visitors and turning them into customers, without helpdesk complexity.
AI replies in the price
Thousands of AI replies are included on paid plans, with no per-resolution fee.
Live in minutes
No implementation project. Add your content and paste one line of code.
Included in every TullyDesk Chat plan
No extra apps to buy for the essentials.
Tully AI agent
Answers visitors 24/7 from your own content.
Learn moreLive chat & shared inbox
One inbox for your whole team.
Learn moreLive visitors
See who’s on your site and say hi first.
Learn moreFlows
Start conversations that convert.
Learn moreLead capture
Turn questions into names and emails.
Learn moreChat page & link in bio
A full-page AI chat at its own link.
Learn moreQuestions about switching
Is TullyDesk Chat a good Zendesk alternative?
If you want an AI agent and live chat for your website with simple, flat pricing, yes. Every plan includes AI replies, and you can start on a free plan with no time limit. If you need Zendesk’s specific strengths, described above, it may still be the better fit.
How hard is it to switch from Zendesk?
Most businesses switch in under an hour: add your documents and web pages to train the AI, pick your colors, and replace the old chat code on your website with one line of TullyDesk Chat code. WordPress sites can use our plugin.
Can I try TullyDesk Chat before removing Zendesk?
Yes. Create a free account, train the AI and test it on a preview page or your hosted chat page before you change anything on your website.
Are these prices up to date?
We checked Zendesk’s public pricing in November 2026. Prices and plans change often, so please confirm on zendesk.com before you decide.
More comparisons
Choosing a chat tool? Read 10 questions to ask before you choose.
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