Looking for a Tidio alternative?
Tidio is a popular live chat and helpdesk for small and mid-size businesses, with the Lyro AI agent and Flows chatbots. Here’s how it compares with TullyDesk Chat, an AI chat for business websites with AI replies included in every plan.
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At a glance
Based on each company’s public pricing, checked in November 2026.
| Compared | Tidio | TullyDesk Chat |
|---|---|---|
| Free plan | Yes. 50 conversations a month | Yes. 50 AI replies a month, no time limit |
| Paid plans from | $29/month (Starter, 100 conversations), or $24.17/month billed yearly | $29/month (Starter), flat price |
| How pricing works | By billable conversations, with separate meters for Lyro AI and Flows | Flat monthly plans. AI replies are included |
| AI agent | Lyro is a separate add-on, from $39/month for 50 AI conversations | Included in every plan (50 to 20,000 AI replies a month) |
| Team seats | Up to 10 seats on Free, Starter and Growth | Starter: 2 · Pro: 5 · Business: 15 |
Prices in US dollars, before taxes. Plans and prices change often: please check tidio.com for Tidio’s current pricing. Tidio is a trademark of its owner. TullyDesk Chat is not affiliated with Tidio.
Where Tidio shines
- A mature product with a large user base and many integrations.
- Strong ecommerce focus, including Shopify tools.
- Lyro AI and Flows can be bought separately, so you only pay for what you use.
Tidio may suit you better if you run a large Shopify store and want deep store integrations, or you already use its Flows heavily.
Why teams choose TullyDesk Chat
AI included, not an add-on
Every TullyDesk Chat plan includes AI replies. You don’t pay a second subscription for the AI agent.
One number to budget
Plans are a flat monthly price. There is no separate meter for human chats, AI chats and proactive messages.
Several brands in one account
Pro and Business include several projects, each with its own AI knowledge, look and chat page.
Included in every TullyDesk Chat plan
No extra apps to buy for the essentials.
Tully AI agent
Answers visitors 24/7 from your own content.
Learn moreLive chat & shared inbox
One inbox for your whole team.
Learn moreLive visitors
See who’s on your site and say hi first.
Learn moreFlows
Start conversations that convert.
Learn moreLead capture
Turn questions into names and emails.
Learn moreChat page & link in bio
A full-page AI chat at its own link.
Learn moreQuestions about switching
Is TullyDesk Chat a good Tidio alternative?
If you want an AI agent and live chat for your website with simple, flat pricing, yes. Every plan includes AI replies, and you can start on a free plan with no time limit. If you need Tidio’s specific strengths, described above, it may still be the better fit.
How hard is it to switch from Tidio?
Most businesses switch in under an hour: add your documents and web pages to train the AI, pick your colors, and replace the old chat code on your website with one line of TullyDesk Chat code. WordPress sites can use our plugin.
Can I try TullyDesk Chat before removing Tidio?
Yes. Create a free account, train the AI and test it on a preview page or your hosted chat page before you change anything on your website.
Are these prices up to date?
We checked Tidio’s public pricing in November 2026. Prices and plans change often, so please confirm on tidio.com before you decide.
More comparisons
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