Workflows & working hours

Let the busywork run itself.

Small automations that keep chats moving, so no visitor waits and no teammate is overloaded.

Free plan available · No credit card · Set up in minutes

What you get

When a chat needs a person, it goes to the least busy available teammate.

If nobody answers within a few minutes, the chat moves to someone who can.

Close chats where the visitor stopped replying, with an optional goodbye message.

Give each teammate a weekly schedule, with its own time zone. Outside their hours, chats go to whoever is on shift and Tully covers the rest.

When nobody is available, new messages can be emailed to the addresses you choose so nothing is missed.

Choose which projects each agent answers. They only see, and get alerts for, the chats that are theirs.

Are workflows on every plan?

Yes. Workflows and working hours are included on every plan.

What happens outside working hours?

Tully keeps answering. Chats that need a person wait in the inbox for the next shift.

Can I turn each workflow on separately?

Yes. Each one has its own switch and settings.

One inbox for your whole team.

Learn more

Answer from your phone.

Learn more

See what customers ask.

Learn more

Create a free account and try it with your own content in minutes.