Looking for a Freshchat alternative?
Freshchat is the live chat and messaging product from Freshworks, with the Freddy AI agent and links to Freshdesk. Here’s how it compares with TullyDesk Chat, an AI chat for business websites with AI replies included in every plan.
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At a glance
Based on each company’s public pricing, checked in November 2026.
| Compared | Freshchat | TullyDesk Chat |
|---|---|---|
| Free plan | Yes. Up to 10 agents | Yes. 50 AI replies a month, no time limit |
| Paid plans from | $19 per agent a month (Growth, billed yearly). Pro $49, Enterprise $79 | $29/month (Starter), flat price |
| How pricing works | Per agent, plus AI sessions | Flat monthly plans. AI replies are included |
| AI agent | Freddy AI Agent: 500 free sessions once per account, then $49 per 100 sessions | Included in every plan (50 to 20,000 AI replies a month) |
| Team seats | Each agent needs a paid seat on paid plans | Starter: 2 · Pro: 5 · Business: 15 |
Prices in US dollars, before taxes. Plans and prices change often: please check freshworks.com for Freshchat’s current pricing. Freshchat is a trademark of its owner. TullyDesk Chat is not affiliated with Freshchat.
Where Freshchat shines
- Works well with Freshdesk and the rest of Freshworks.
- Many messaging channels.
- A generous free plan for small teams.
Freshchat may suit you better if your team already works in Freshdesk or other Freshworks products.
Why teams choose TullyDesk Chat
AI replies every month
Your plan’s AI replies reset every month. They’re not a one-time trial.
Flat team pricing
Paid plans include several seats for one price.
Simple to run
One product for AI, live chat, Flows and leads, without a larger suite to learn.
Included in every TullyDesk Chat plan
No extra apps to buy for the essentials.
Tully AI agent
Answers visitors 24/7 from your own content.
Learn moreLive chat & shared inbox
One inbox for your whole team.
Learn moreLive visitors
See who’s on your site and say hi first.
Learn moreFlows
Start conversations that convert.
Learn moreLead capture
Turn questions into names and emails.
Learn moreChat page & link in bio
A full-page AI chat at its own link.
Learn moreQuestions about switching
Is TullyDesk Chat a good Freshchat alternative?
If you want an AI agent and live chat for your website with simple, flat pricing, yes. Every plan includes AI replies, and you can start on a free plan with no time limit. If you need Freshchat’s specific strengths, described above, it may still be the better fit.
How hard is it to switch from Freshchat?
Most businesses switch in under an hour: add your documents and web pages to train the AI, pick your colors, and replace the old chat code on your website with one line of TullyDesk Chat code. WordPress sites can use our plugin.
Can I try TullyDesk Chat before removing Freshchat?
Yes. Create a free account, train the AI and test it on a preview page or your hosted chat page before you change anything on your website.
Are these prices up to date?
We checked Freshchat’s public pricing in November 2026. Prices and plans change often, so please confirm on freshworks.com before you decide.
More comparisons
Choosing a chat tool? Read 10 questions to ask before you choose.
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